Frequently Asked Questions
Anyone that has researched and been around kratom long enough knows it is extremely subjective. A batch or strain that 9 out of 10 people may love, may not agree with one person. Or it might work great one day, but not another. Dose size and timing plays a huge factor, as does mindset. Just because something doesn’t agree with you doesn’t mean it’s necessarily a bad product. We offer cheap sample packs, and a large assortment of different strains and strengths of kratom, so that hopefully anyone can find the options that work best for them.
Please keep in mind that any products that are returned to us opened have to be destroyed. No exceptions. All our products are packaged in a GMP facility after going through rigorous testing. We would never consider reselling a product of this nature that has already been opened by another customer. This makes accepting returns for products of this nature a bit tricky. With that said, we will accept returns of unopened products for a full refund, less shipping, within 30 days of receiving your order. We will make a one-time exception for each customer regarding opened products – as long as at least 80% of the opened package remains, and again is still within 30 days of receiving the order, will accept a return for a full refund. For example, if you order 1000 grams of one strain, it will be shipped to you in 4 x 250g bags. Open one bag, DO NOT open all 4 at once. Open 1 bag only. Try it. This way, if it turns out it’s not right for you a full refund can potentially still be had. Worst case you can return 3 out of the 4, and even in such cases if done for an exchange we’ll include extra in the reshipment.
We try to be fair and understanding, hoping you will do the same. Contact us within 30 days of receiving your product shipment. We’ll email you a label to print out, place on your package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued and an email will notify you of that transaction.
We ship in brown boxes or packaging provided by the shipping company (USPS Flat Rate packaging, FedEx Envelopes/Boxes, etc).
The return address on the package appears:Direct2ukratom.com
598 E 44th St Unit 4
Garden City, ID 83714
All shipping labels are computer generated and printed, and there is absolutely no indication of the contents on the outside of the package.
Please see Products & Use. Also, if you are not willing to take the time to read and/or follow simple directions, we may not be willing to take the time to reply. You must be a legal adult 18+ years of age to purchase from this website and we expect that you act accordingly. Dishonesty, rudeness, vulgarity, or being petty or unreasonable are also typically not responded to well, if at all. Additionally, it’s possible that your e-mail was either automatically flagged as spam or simply did not make it through.
Seller reserves the right to refuse sale or service to anyone for any reason.